Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@dunkare.com.
- All
- Pre Sale Questions
- Brand And Ambassador Program
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
We accept PayPal and Stripe. When selecting PayPal as payment option at checkout, you will be directed to the PayPal site to ‘Log in’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to Dunkare.
We ship worldwide!
We have been forced to remove certain countries from the shipping list since they have in each and every case presented problems for the customer.Please contact our customer support team for further information.
United States Shipping: $4.99
International Shipping:$9.99
Lost packages will be refunded
Shipping time
5 – 10 business days, excluding Sunday for Express Shipping
10 – 20 business days, excluding Sunday for Standard Delivery
Orders are missing products or change shipping address. We will process takes 1-2 business days
Shipping time for missing orders/change in shipping address?
5 – 10 business days, excluding Sunday for Express Shipping
10 – 20 business days, excluding Sunday for Standard Delivery
A: We ship worldwide but full tracking is only provided for these countries: Canada ,Great Britain ,Germany, France, Japan, Italy, Spain, Australia, New Zealand, Brazil, Hong Kong, Singapore, Austria, Belgium, Denmark, Finland, Netherlands, Norway, Poland, Sweden, Switzerland, Greece, Ireland, Israel, Portugal, Croatia, Estonia, Gibraltar, Hungary, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Any countries that are not listed above, tracking stops once the package is handed over to the international carrier. For these countries we do not receive additional tracking updates, therefore we are not liable once they have been given to the international carrier.
Cuba, Falkland Islands, Iran, North Korea, Somalia, Sudan, and Republic of the Union of Myanmar. IMPORTANT: Kanji, Foreign Characters, Accents, and other special characters cannot be used for shipping addresses.
On average, merchandise is produced and shipped from our facility 2-3 business days after purchase. Standard shipping/transit times apply (1-8 days for domestic and 1-4 weeks for international).
A: Our production facility is automated for processing orders as fast as possible so your customer gets the order ASAP. Unfortunately, because of our automated process, any requests to change an order must be submitted before the item has entered production.Once an order has entered production, it is going to be decorated and we are no longer able to edit the order. Please utilize the size charts and have a detailed explanation available to your customers.
Click here to see full Return & Refund Policy
Brand And Ambassador Program
In simple terms, our Brand Ambassadors are fantastic individuals who help spread the Dunkare movement, demonstrating their passion for the brand while receiving complimentary merchandise and monetary rewards! Our Ambassadors are social, community-oriented individuals driven to make a positive impact in the world.
As a Brand Ambassador, you'll gain access to complimentary merchandise and exciting perks, including an exclusive referral code that your friends, family, and followers can use to enjoy a 20% discount on dunkare.com. Plus, for every sale you generate, you'll earn a 10% commission!
To streamline Ambassador payments, we use PayPal, a hassle-free service that's quick and easy to set up. You'll need a PayPal account to apply as an Ambassador. To get started, visit paypal.com to create your account.